Victoria Rock, Founder, President/CEO
My role, as Founder, President and CEO, is to be accessible to you, our clients, reporters, videographers and transcriptionists so that we all feel part of a great dynamic team. Being the one responsible for strategic direction, I also keep the company involved in community and pro bono service by donating time and talent to organizations like MacCormac College, Chicago City Expos, NAWBO and WBDC. To back up my words about accessibility, I give you my cell phone number (312-446-7407). Please do not hesitate to call or text me with any feedback or issues, good or bad.
Phone: 312-443-1025 Ext. 223
Megan Hodges, Client Relations
As the primary scheduling coordinator, my role is to ensure high-quality court reporters are dispatched for all scheduled jobs. If you need to schedule an upcoming deposition, hearing, etc. please give me a call (phone number is below) and I will be happy to help. I do not only schedule court reporters but can assist with videographers and videoconferencing. After your job is done I will follow up with you to make sure everything went smoothly with the reporter. Please don't hesitate to contact me. I can be reached at any time to assist.
Phone: 312-443-1025 Ext. 221
Gloria Richardson, MBA Operations / Administrative Coordinator & Procurement Advisor
I oversee the administrative functions of the office including commercial insurance contracts, proposal development, preparation of incoming jobs for production, managing government procurement and securing and maintaining all socio-economic certifications of the company. I also serve in the finance department responding to vendor questions and perform accounts receivable collection activities.
Phone: 312-443-1025 Ext. 225
Amber Douglas, Client Support and Performance Coordinator
My role as Client Support and Performance Coordinator is to direct work flow from our clients to our transcriptionists. I work closely with the transcriptionists to answer any questions and give guidance to ensure quality and consistency. I communicate with clients and offer customer support to guarantee customer satisfaction.
Phone: 312-443-1025 Ext. 222
Cecilia Nemeth, Customer Care Specialist
I create and build relationships with our clients to make sure that they have the transcripts that they need, when they need them and to ensure that they are delighted with our service. Additionally, I handle transcript and video production.
Phone: 312-443-1025 Ext. 227
Theo Economides, Video Storyteller and Techno-Creative Enabler
As a videographer, I often am in the deposition room with one of our court reporters and a few attorneys, creating the official "audiovisual record." We also make promotional, marketing and event highlight videos. So, when I'm not recording a deposition, I work on these other videos which "capture the essence" of attorneys (to help their practice) or of events (to help law firms promote their initiatives). I also support the IT needs of the office.
Phone: 312-443-1025 Ext. 215